Website Care Plans

No long term contracts. No set up fees. Cancel anytime.
We provide high-quality, hands-on assistance with an experienced support desk to take care of all your website needs. We will update your website, monitor its uptime and security, tweak its performance, resolve issues, and respond to requests from you and your team to edit, improve or fix unforeseen and timely issues.
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Why a Website Care Plan?

All software needs updating, including the software that powers your website. This ensures you keep ahead of your competition, steer clear of the hackers and always have the latest technical features.

Running regular backups of your site and keeping it secure takes time. You could be spending time doing these website maintenance tasks yourself or focus on growing your business and building relationships with your leads and customers.

Some great reasons to work with us on a website care plan

Less hassle for you, you do what YOU do best and let us take care of the tech

Your job is to do what you do best, not stress about making changes to your web sites or worrying about backups and technical issues.

We offer you peace of mind knowing we are there for you at the end of the line

We are literally an email or whatsapp message away away and ready to spring into action. So anything needs done, know we will be there.

We are dedicated wordpress professionals and love working with wordpress websites

We have been working with wordpress from day dot and host, built and maintain thousands of wordpress sites. You are in good hands.

Some feedback from our clients

The following are just a sample of great reviews from our clients. 

JUCRA Digial Sl
5.0
Based on 56 reviews
JUCRA Digital SL
5.0
Based on 28 reviews
JUCRA Digital SL
5.0
Based on 28 reviews
My experience with JUCRA has been unbelievable, they are a company who is very efficient and competent at what they do, will respond within 24 hours... and resolve the matter ASAP, highly highly recommend them and overall one of the good companies along the coast which you can trust!!read more
CostaSpine Health and Medical
CostaSpine Health and Medical
Always helpful, reasonable prices, nice people. What else can I say? Thank you!
Holly Howard
Holly Howard
Great company. They offers a very professional reliable & patient service. Craig is very helpful efficient, amazing to deal with. Highly... recommended!! Thank youread more
Samantha Walsh
Samantha Walsh
Very supportive tea. Justin explains things in a logical manner.
Jennifer Welch
Jennifer Welch
Thanks Justin for the help and advice you gave on the phone, was a pleasure talking to someone who was honest and wanted to help, proper customer... service.read more
Lambert Rebecca
Lambert Rebecca
Outstanding Experience!
Alison Jones
Alison Jones
The guys at JUCA were awesome to deal with. They clearly knew exactly what they were talking about and were able to deliver on everything they... promised. Also, their support is second to none. No hesitation in recommending JUCRA to companies of any size!read more
Dave Cervi
Dave Cervi
Thank you very much for your great work. We here at eclipseArts circus in Bristol U.K.Wish you all the best for the future.
Tom Makin
Tom Makin
Quick to respond and have a professional system in place to show you through the process of the work I requested Would recommend!
Capanes Luxury Living Capanes Del Golf
Capanes Luxury Living Capanes Del Golf
I'm absolutely over-the-moon with these guys' service. I've dealt with a few other agencies before and my main issue, apart from quality, was chasing... for updates etc.I dealt with Craig and Justin, who knocked my little website out of the park, kept me informed all the time and the price wasn't to shabby either.Extremely happy to recommend this agency!read more
Craig Malton
Craig Malton
Excellent fast and efficient service.Justin and Craig are way ahead of their game and are quick to respond and resolve any issues raised.
Brenda Wartenberg
Brenda Wartenberg
We have been with this company more years than I can remember and have always had fantastic service. Any problems/queries always resolved... immediately.I would very much recommend them for webhosting to web design or any other of your digital needsread more
Rachel Marrison
Rachel Marrison
+1 karma for the guys and gals at jucra.
Heather Vaughan
Heather Vaughan
My experience with JUCRA has been unbelievable, they are a company who is very efficient and competent at what they do, will respond within 24 hours... and resolve the matter ASAP, highly highly recommend them and overall one of the good companies along the coast which you can trust!!read more
CostaSpine Health and Medical
CostaSpine Health and Medical
Best professionals ever! Highly recommended
Benedetta Bono
Benedetta Bono
We have worked with Craig for many years. He offers a very professional reliable service. Highly recommended =)
Suncoaster Group
Suncoaster Group

Our website care plan packages

Choose from Standard, Premium or Elite level care plans. If you have any questions, feel free to reach out to us.

Frequently asked questions about our website care plans

Is this a Managed WordPress Service?

Our Website Care Service is website maintenance on steroids. We provide a proactive, managed wordpress support service for your website and on top of that we include 2 hours per month of custom webmaster support in the Premium package and 4 hours in the Elite package. 

The important word here is that we are PROACTIVE, not reactive.

Most other companies that offer cheaper wordpress maintenance services will offer a “reactive” service which involves you telling them what you need done. Reactive services are pointless for the average busy business person who does not have the time to manage their own wordpress site or manage their care provider.

What is a "Website Owners Manual"?

The Website Owners Manual (WOM) is a document detailing various settings and contacts for your domain, hosting and WordPress system so that in the event of an issue, you know who to contact.

Upon signing up to a website care package we will start creating the document for you and send you a secure login link to download the document in PDF format. We will do regular reviews of the WOM to keep it updated.

Do you provide a service level agreement?

Yes. We will provide a written agreement in PDF format which details whats expected of us and whats expected of you.

The agreement contains:

  • Payment terms
  • Service Level
  • Maintenance tasks
  • Webmaster tasks
  • Work orders
  • Phone support
  • Meetings
  • Access to hosting
  • Ownership of works
  • Trade secret
  • Cancellation
  • Complaints
How many sites can I have under my subscription?

Each package is for one standalone, standard wordpress website. 

Is the subscription monthly?

Yes, the subscription is monthly, paid on the first calendar day of each month.

If you sign up between the 1st and 5th of the month
You will be charged the full month at the time of signing up and charged the full amount on the 1st day of the next month and automatically every month after that.

If you sign up after the 6th of the month
You will be charged a prorata amount for the number of days between the 6th of the month and the next month, then on the 1st day of the next month, you will be charged the full amount and automatically every month after that.

Do you charge a setup fee?

No, we do not charge a setup fee. When you sign up you will pay the subscription for the following month.

Which premium plugins do I have access to?

With JUCRA Digital you will be granted access to the following premium plugins using our license keys:

  • DIVI
  • Gravity Forms
  • Gravity PDF
  • WPML
  • Advanced Admin Columns
  • Advanced Custom Fields
  • Updraft

Usually some of these licenses attract a hefty monthly/annual fee so as you can see being a managed WordPress client you will save money.

What is the cancellation policy?

You can cancel anytime after the second month. Our billings run on the first of each month so you MUST cancel BEFORE the 1st of the month otherwise you will be charged.

Do you provide me with any reporting?

Every monday morning we will email you a PDF with all the updates we have made for the previous week.

This report will detail:

  • WordPress core updates*
  • Plugin updates*
  • Google Page Speed analysis
  • Google Analytics overview
  • Google Search Console issues
  • Broken Links analysis
  • Backups completed

*We will display to you which versions we updated from and to so that in the event of any issues we can determine which version is causing such issues.

On request we can provide a report showing the historical maintenance tasks performed on your site for certain period of time if you need it.

In terms of custom webmaster requests, you can login anytime to your billing panel and review the tickets with custom requests.

Do you support WordPress sites with Woocommerce plugin?

Woocommerce, whilst an excellent plugin, requires a little extra maintenance and care so you need to have the Elite package.

However, we include 4 hours of custom webmaster support in the additional fee to make it fair.

Do you support WordPress sites hosted on Windows?

WordPress is particularly suited to the Unix operating system and whilst Windows does support WordPress it provides some restrictions in terms of how WordPress operates. Many of the libraries that unix natively supports, Windows does not so if a plugin requires say the GD library which is an image processing library, then that plugin wont work onWindows.

Contact us first to determine if we can support your WordPress site on Windows.

If my site gets hacked, am I covered?

On the Premium and Elite packages, yes, we offer free hack repair. On all packages though we will perform regular scanning of your site to identify if a possible vulnerability is present and in the event your site does actually get hacked, if you are on the Premium or Elite package, we will fix the issue and if it reoccurs we will keep fixing it until it’s resolved.

Note: Many cheaper hosts do not provide any server side protection for your web applications such as WordPress and expect you to use bloaty security plugins. JUCRA Digital provides hosting which includes server side protection in the form of  Cloud Linux OS and Imunify360 so if you need a host with a good security level, then please consider using us.

Whats the difference between Regular Maintenance and Webmaster Support?

Included in our support contract we offer two types of maintenance bundled in the packages.

1. Regular Maintenance
2. Webmaster Support

Regular Maintenance would include things such as: updating plugins, updating wordpress core, fixing any hack issues, doing backups, monitoring site speed etc. This type of maintenance is performed without any intervention from you. On average per month we will spend an unmonitored amount of time, usually this is about 3 hours per month performing these regular maintenance tasks.

Webmaster Support would include custom requests from you such as: adding google anaytics, adding a page to your site, liasing with third party providers, editing photos etc. Webmaster support is limited to 2 hours per month.

Where do you store my backups and how many backups do you do?

If your host allows it, we will perform daily, nightly backups in the early hours of the morning when your server is quietest. These backups are stored in our off site 30TB backup array in Germany which is specifically for backups. We will keep at least 14 days backup for you.

NOTE: If you are hosted with us, we provide a serious backup plan with backups going back 12 months.

How do I ask for webmaster support for custom requests?

Simply send an email to hello@jucra.com with your custon request and we will execute the job.

What if I need more than 2 hours of custom webmaster support?

Not a problem. We can offer a special hourly rate for clients on the website care packages. Our normal rate is €100 an hour, but website care client can enjoy a rate of €35 an hour. Simply raise a ticket with us and we will get a quote out to you right away with preferential prices.

If I phone you, is this counted in the custom webmaster support?

Usually we don’t count phone time or whatsapp time, but for tracking, efficiency and clarity we recommend email correspondence, so if you do phone us and keep us hung up on the phone for 20 minutes at a time, then probably, we will count that as custom webmaster support time which gets deducted from your webmaster time.

Email is by far the best communication medium however we do understand that “sometimes” it’s not possible to relay things in writing.

NOTE: If you do phone us with a  custom request, then we will ask you to submit the request in writing via email.

Do the webmaster support hours roll over if unused?

Alot of what we do is manual work, and we will spend spend appx 3 hours per month on your site doing the regular maintenance so our package already offers excellent value so no, the webmaster hours do not roll over or accumulate, they get reset on the 1st calendar day of each month.

Do you offer out of hours support?

Generally, our managed WordPress maintenance is done during normal business hours however as part of the plan we do monitor your site 24/7 so in the event of an issue with your hosting which involves any downtime, then we will be on hand to look into it.

Where is your maintenance team based?

All your managed Website maintenance is performed and overseen by our British/Irish team based in Marbella, Spain. This allows quality control over the updates performed and accountability.

Does my site have to be hosted with you?

Not at all. We have clients that are hosted with 1and1, Siteground, Bluehost, Godaddy etc.

The only thing we do notice is that many cheaper hosts do place resrictons on how backups are made and will limit resources on accounts which can have a negative side effect during maintenance. 

If we encounter any such restrictions we will inform you.

Note: We do provide a very a high level hosting service so if you have doubts about your host and would like to host with us, then we can provide hosting with a discount code.

Have any questions about our website care plans?

We will be happy to discuss whatever you need, so if you want to drop us a call, click the button below to schedule it in. Alternatively, drop us an email to hello@JUCRA.com

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