Website Care Plans for WordPress
Professional WordPress Care for Business Websites by WordPress ProfessionalsHome > Web Design > Website Care Plans
What is a WordPress Website Care Plan?
All software, including WordPress, needs updating. Having someone keep an eye on your website allows you to keep ahead of your competition, steer clear of the hackers and always have the latest technical features and updates.
Running regular backups of your site and keeping it secure takes time and expert knowledge.
You “could” be spending time doing these website maintenance tasks yourself or focus on growing your business and building relationships with your leads and customers instead.
BOTTOM LINE: How much is YOUR time worth?
Benefits of a Website Care Plan
Some great reasons how a website care plan benefits you
Peace of Mind
We will take care of your WordPress site, you do what you do best, whether that’s running your business, generating new leads or pursuing the things you love. Our job is to keep the site running, updated, secured and backed up.
Security
Forget running Wordfence or other complicated bloaty security plugins, they just slow your site down! If you are hosted with us, you will enjoy server-side security in the form of Imunify360 which is one of the most powerful server security systems available, keeping your site safe, 24/7.
Expertise
We have been building websites since the ’90s and have spent the last decade specialising in building and maintaining WordPress websites, so be assured that anything you need doing on your site, our team is up to the task, allowing you to sit back and let us do all the heavy lifting.
Our clients trust us with their websites and it shows
Our mission is to provide a reliable and honest service to our clients and the feedback shows that’s what we are doing.
Our WordPress website care plan packages
Choose from Standard, Premium or Elite level WordPress care plans. If you have any questions, feel free to reach out to us.
STANDARD | PREMIUM | ELITE | |
Who is this package for? | Webmasters or site owners who are comfortable updating their own sites and dont need a webmaster | Website owners who need some webmaster assistance each month to update their web site (2 FREE HOURS PER MONTH) | Website owners who are running e-commerce and need some extra help each month (4 FREE HOURS PER MONTH) |
Price | €99 per month | €249 per month | €349 per month |
Super Value Extras Included in All Plans - Over €3,000 a year value! | |||
Premium Managed Wordpress Hosting | |||
Wordpress Health Audit | |||
Free GDPR Privacy Policy | |||
Access to Premium Plugins | |||
Special Optimisation & Auditing Services included in all plans | |||
Shortpixel is an image optimisation system which optimises images and PDF's removing any unnecessary data and compressing them without losing any quality. Why? Your web page will load faster for visitors by serving up to 80% smaller file sizes. Up to 10,000 API credits included per month. | |||
We use GTMetrix Pro, to analyse the load speed of your web page from servers closest to your customer's locations to make sure that they are getting the very best load speeds. We monitor your site daily and send you a monthly audit report. | |||
Uptime Robot is a global website uptime monitor system which pings your site every 60 seconds 24/7/365 to make sure its online and available to your website visitors. In the case there is an issue with your website, our team is notified and we jump into action. | |||
Essential Services included in all plans | |||
Core Upgrades | |||
Plugin Updates | |||
Security Scanning | |||
Database Optimisation | |||
Uptime Monitoring | |||
Performance Scans | |||
Weekly Maintenance Report | |||
SEO Keyword Tracking | |||
Daily Backups | |||
Free Web Site Restores | |||
Essential Services (plan dependant) | |||
Free Hack Repair (Worth €250) | |||
Fix Broken Links | |||
Woocommerce Support | |||
Monthly coaching call | 1 Call (up to 30mins) | 1 Call (up to 60mins) | |
Webmaster Hours Included | 2 Free Hours per month | 4 Free Hours per month | |
Maintenance Support | UNLIMITED | UNLIMITED | UNLIMITED |
Additional Support | €100 an hour | €50 an hour | €50 an hour |
Have any questions about our website care plans?
We will be happy to discuss whatever you need, so if you want to drop us a call, click the button below to schedule it in. Alternatively, drop us an email to hello@JUCRA.com
Frequently asked questions about our website care plans
Is this a Managed WordPress Service?
Our Website Care Service is website maintenance on steroids. We provide a proactive, managed wordpress support service for your website and on top of that we include 2 hours per month of custom webmaster support in the Premium package and 4 hours in the Elite package.
The important word here is that we are PROACTIVE, not reactive.
Most other companies that offer cheaper wordpress maintenance services will offer a “reactive” service which involves you telling them what you need done. Reactive services are pointless for the average busy business person who does not have the time to manage their own wordpress site or manage their care provider.
Do you provide a service level agreement?
Yes. We will provide a written agreement in PDF format which details whats expected of us and whats expected of you.
The agreement contains:
- Payment terms
- Service Level
- Maintenance tasks
- Webmaster tasks
- Work orders
- Phone support
- Meetings
- Access to hosting
- Ownership of works
- Trade secret
- Cancellation
- Complaints
Is the subscription monthly?
Yes, the subscription is monthly, paid on the first calendar day of each month.
If you sign up between the 1st and 5th of the month
You will be charged the full month at the time of signing up and charged the full amount on the 1st day of the next month and automatically every month after that.
If you sign up after the 6th of the month
You will be charged a prorata amount for the number of days between the 6th of the month and the next month, then on the 1st day of the next month, you will be charged the full amount and automatically every month after that.
Is there a Minimum Term to the WordPress Website Care Subscription?
The minimum term is 12 months, paid monthly in advance. After 12 months, your subscription will be renewed automatically each month.
Whats the difference between Regular Maintenance and Webmaster Support?
Included in our support contract we offer two types of maintenance bundled in the packages.
1. Regular Maintenance
2. Webmaster Support
Regular Maintenance would include things such as: updating plugins, updating WordPress core, fixing any hack issues, doing backups, monitoring site speed etc. This type of maintenance is performed without any intervention from you. On average per month, we will spend an unmonitored amount of time, usually, this is about 5-10 hours per month performing these regular maintenance tasks.
Webmaster Support would include custom requests from you such as: adding google analytics, adding a page to your site, liaising with third-party providers, editing photos etc. Webmaster support is limited to 2 hours per month on the premium plan and 4 hours on the elite plan.
If you need more hours and you are on the premium or elite plan, you can access a special discounted rate of €35 an hour for additional time.
How many sites can I have under my subscription?
Each package is for one standalone, standard wordpress website.
Do you charge a setup fee?
No, we do not charge a setup fee. When you sign up you will pay the subscription for the following month.
What is the cancellation policy?
You can cancel anytime after the second month. Our billings run on the first of each month so you MUST cancel BEFORE the 1st of the month otherwise you will be charged.
Which premium plugins do I have access to?
With JUCRA Digital you will be granted access to the following premium plugins using our license keys:
- DIVI
- Gravity Forms
- Gravity PDF
- WPML
- Advanced Admin Columns
- Advanced Custom Fields
- File Renaming on upload
- Gravity PDF
- Divi Supreme Pro
- Gravity Divi
- Divi Popup Modal
- Divi Icons PRO
- Divi Express (Themes)
Usually, some of these licenses attract a hefty monthly/annual fee so as you can see being a managed WordPress client you will save money.
Do you provide me with any reporting?
Every monday morning we will email you a PDF with all the updates we have made for the previous week.
This report will detail:
- WordPress core updates*
- Plugin updates*
- Google Page Speed analysis
- Google Analytics overview
- Google Search Console issues
- Broken Links analysis
- Backups completed
*We will display to you which versions we updated from and to so that in the event of any issues we can determine which version is causing such issues.
On request we can provide a report showing the historical maintenance tasks performed on your site for certain period of time if you need it.
In terms of custom webmaster requests, you can login anytime to your billing panel and review the tickets with custom requests.
Do you support WordPress sites with Woocommerce plugin?
Woocommerce, whilst an excellent plugin, requires a little extra maintenance and care so you need to have the Elite package.
However, we include 4 hours of custom webmaster support in the additional fee to make it fair.
Do you support WordPress sites hosted on Windows?
WordPress is particularly suited to the Unix operating system and whilst Windows does support WordPress it provides some restrictions in terms of how WordPress operates. Many of the libraries that unix natively supports, Windows does not so if a plugin requires say the GD library which is an image processing library, then that plugin wont work onWindows.
Contact us first to determine if we can support your WordPress site on Windows.
If my site gets hacked, am I covered?
On the Premium and Elite packages, yes, we offer free hack repair. On all packages though we will perform regular scanning of your site to identify if a possible vulnerability is present and in the event your site does actually get hacked, if you are on the Premium or Elite package, we will fix the issue and if it reoccurs we will keep fixing it until it’s resolved.
Note: Many cheaper hosts do not provide any server side protection for your web applications such as WordPress and expect you to use bloaty security plugins. JUCRA Digital provides hosting which includes server side protection in the form of Cloud Linux OS and Imunify360 so if you need a host with a good security level, then please consider using us.
Where do you store my backups and how many backups do you do?
If your host allows it, we will perform daily, nightly backups in the early hours of the morning when your server is quietest.
These backups are stored securely in Amazon S3
NOTE: If you are hosted with us, on top of the Amazon backups, we provide a serious backup plan with backups going back 12 months through our 50TB server array located in Germany.
How do I ask for webmaster support for custom requests?
Simply send an email to hello@jucra.com with your custon request and we will execute the job.
What if I need more than 2 hours of custom webmaster support?
Not a problem. If you are on the premium or elite plan and you need more than the allotted 2 or 4 hours, we can offer you a special rate of €35 per hour.
Simply raise a ticket and request more hours, we will raise the invoice and add them to your account.
If I phone you, is this counted in the custom webmaster support?
Usually we don’t count phone time or whatsapp time, but for tracking, efficiency and clarity we recommend email correspondence, so if you do phone us and keep us hung up on the phone for 20 minutes at a time, then probably, we will count that as custom webmaster support time which gets deducted from your webmaster time.
Email is by far the best communication medium however we do understand that “sometimes” it’s not possible to relay things in writing.
NOTE: If you do phone us with a custom request, then we will ask you to submit the request in writing via email.
Do the webmaster support hours roll over if unused?
Alot of what we do is manual work, and we will spend spend appx 3 hours per month on your site doing the regular maintenance so our package already offers excellent value so no, the webmaster hours do not roll over or accumulate, they get reset on the 1st calendar day of each month.
Do you offer out of hours support?
Generally, our managed WordPress maintenance is done during normal business hours however as part of the plan we do monitor your site 24/7 so in the event of an issue with your hosting which involves any downtime, then we will be on hand to look into it.
Where is your maintenance team based?
All your managed Website maintenance is performed and overseen by our British/Irish team based in Marbella, Spain. This allows quality control over the updates performed and accountability.
Does my site have to be hosted with you?
Not at all. We have clients that are hosted with 1and1, Siteground, Bluehost, Godaddy etc.
The only thing we do notice is that many cheaper hosts do place resrictons on how backups are made and will limit resources on accounts which can have a negative side effect during maintenance.
If we encounter any such restrictions we will inform you.
Note: We do provide a very a high level hosting service so if you have doubts about your host and would like to host with us, then we can host your site for free including in your subscription.
Can I downgrade from PREMIUM to STANDARD?
Yes, if you are on the PREMIUM plan you can downgrade to STANDARD as long as you do not have any minimum terms in your agreement.
For example, let’s say you are on our PREMIUM plan which includes two hours per month of webmaster time but you don’t need the two hours, then Yes, you can downgrade to the STANDARD plan.
If you then need some ad hoc webmaster work done on your site, then we would charge a one time job which is €100 an hour or you can opt to buy bulk hours at a discount.
Can I downgrade from ELITE to STANDARD?
The ELITE plan is exclusively for sites that have woocommerce. So if you have a woocommerce site and wish to downgrade to STANDARD, then yes it’s possible.
You should know though that Woocommerce quite often breaks between updates so the fees in the ELITE package include any time spent to fix these issues.
If you are downgrading to STANDARD and woocommerce breaks during an update, then we would charge one or more one time jobs which are €100 an hour or you can opt to buy bulk hours at a discount.