Website Care Plans for WordPress

No long term contracts. No set up fees. Cancel anytime.
We provide high-quality, hands-on assistance with an experienced support desk to take care of all your WordPress website needs. We will update your website, monitor its uptime and security, tweak its performance, resolve issues, and respond to requests from you and your team to edit, improve or fix unforeseen issues.
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What is a WordPress Website Care Plan?

All software, including WordPress, needs updating. Having someone keep an eye on your website allows you to keep ahead of your competition, steer clear of the hackers and always have the latest technical features and updates.

Running regular backups of your site and keeping it secure takes time and expert knowledge.

You “could” be spending time doing these website maintenance tasks yourself or focus on growing your business and building relationships with your leads and customers instead.

BOTTOM LINE: How much is YOUR time worth?

website care plans for wordpress

Benefits of a Website Care Plan

Some great reasons how a website care plan benefits you

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Peace of Mind

We will take care of your WordPress site, you do what you do best, whether that’s running your business, generating new leads or pursuing the things you love. Our job is to keep the site running, updated, secured and backed up.

Security

Forget running Wordfence or other complicated bloaty security plugins, they just slow your site down! If you are hosted with us, you will enjoy server-side security in the form of Imunify360 which is one of the most powerful server security systems available, keeping your site safe, 24/7.

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Expertise

We have been building websites since the ’90s and have spent the last decade specialising in building and maintaining WordPress websites, so be assured that anything you need doing on your site, our team is up to the task, allowing you to sit back and let us do all the heavy lifting.

Our clients trust us with their websites and it shows

Our mission is to provide a reliable and honest service to our clients and the feedback shows that’s what we are doing.

JUCRA Digial Sl
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JUCRA Digital SL
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Based on 38 reviews
JUCRA Digital SL
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Based on 34 reviews
+1 karma for the guys and gals at jucra.
Heather Vaughan
Heather Vaughan
We have worked with Craig for many years. He offers a very professional reliable service. Highly recommended =)
Suncoaster Group
Suncoaster Group
Excellent fast and efficient service.Justin and Craig are way ahead of their game and are quick to respond and resolve any issues raised.
Brenda Wartenberg
Brenda Wartenberg
Craig was so helpful and assisting me in getting the answer I needed so quickly and efficiently. Then, he went above and beyond and even helped with... things I didn't expect him to. It was awesome and I totally reccomend JUCRA.read more
Kim Ljungberg Duncan
Kim Ljungberg Duncan
A great agency that care to know and boost your brand
Noman Sattar
Noman Sattar
My experience with JUCRA has been unbelievable, they are a company who is very efficient and competent at what they do, will respond within 24 hours... and resolve the matter ASAP, highly highly recommend them and overall one of the good companies along the coast which you can trust!!read more
CostaSpine Health and Medical
CostaSpine Health and Medical
JUCRA manages my web site and provide a professional service. When I need a change made on the site, they are on it right away. Highly recommended!".
Saucy Chef
Saucy Chef
Best professionals ever! Highly recommended
Benedetta Bono
Benedetta Bono
Fantastic service. Very fast and efficient. You'd be hard pressed for find a more professional company. Thank you Justin and Jucra.
Charles Berger
Charles Berger
JUCRA are amazing. I had major issues with our contact form which was preventing enquiries coming in from our pay per click campaigns. Craig and his... team logged in and found the issue, resolved it and also updated everything for us with latest security updates. We are ready to rock and roll again. Highly recommended WordPress pros!read more
Sean Woolley Cloud Nine Spain
Sean Woolley Cloud Nine Spain
We have been with this company more years than I can remember and have always had fantastic service. Any problems/queries always resolved... immediately.I would very much recommend them for webhosting to web design or any other of your digital needsread more
Rachel Marrison
Rachel Marrison
My experience with JUCRA has been unbelievable, they are a company who is very efficient and competent at what they do, will respond within 24 hours... and resolve the matter ASAP, highly highly recommend them and overall one of the good companies along the coast which you can trust!!read more
CostaSpine Health and Medical
CostaSpine Health and Medical
Excellent company, very professional and helpful, gets the job done and very friendly too, definitely recommend them 5/5
Oisin Mac Giolla Chuda
Oisin Mac Giolla Chuda
The guys at JUCA were awesome to deal with. They clearly knew exactly what they were talking about and were able to deliver on everything they... promised. Also, their support is second to none. No hesitation in recommending JUCRA to companies of any size!read more
Dave Cervi
Dave Cervi
Craig was so helpful and assisting me in getting the answer I needed with some custom coding so quickly and efficiently. Then, he went above and... beyond and even helped with some other custom CSS. It was awesome and I totally reccomend JUCRA.read more
Kody Duncan
Kody Duncan
serious and quick assistance! Thks.
Casaro Renato Art - Official
Casaro Renato Art - Official
Craig at JUCRA is a very serious and knowledgable guy. I was in the predicament where my web designer was not providing to me access to my wordpress... site and trying to keep control of my website. After a few minutes call, Craig assured me that we can resolve the issue after he has seen this problem many times before and knows how to solve it. Within a few hours, I had everything back in my control and am ready to move forwad with my business. I highly recomend Craig and his team for anything for wordpress and hosting. Thanks Again!read more
Emanuel Blog
Emanuel Blog
Apart from the excellent hosting and email facilities, their support is top shelf. I always get a reply from them very quickly and the support is... handled in a professional manner. These guys know their stuff. A+read more
Gary Edwards
Gary Edwards
JUCRA are amazing. I had major issues with our contact form which was preventing enquiries coming in from our pay per click campaigns. Craig and his... team logged in and found the issue, resolved it and also updated everything for us with latest security updates. We are ready to rock and roll again. Highly recommended WordPress pros!read more
Sean Woolley
Sean Woolley
Justin and Craig created a new logo for DreamWest Investments plus a new website which is just fantastic. Even though we are based in Canada and... JUCRA is in Spain, we worked very well and did not even notice the time difference and they were very attentive and delivered a first-class service. A+++ for JUCRA!read more
Dave Andersen
Dave Andersen
Always helpful, reasonable prices, nice people. What else can I say? Thank you!
Holly Howard
Holly Howard
I'm absolutely over-the-moon with these guys' service. I've dealt with a few other agencies before and my main issue, apart from quality, was chasing... for updates etc.I dealt with Craig and Justin, who knocked my little website out of the park, kept me informed all the time and the price wasn't to shabby either.Extremely happy to recommend this agency!read more
Craig Malton
Craig Malton
Awesome client care from JUCRA Digital SL I took up the website care package and part of that every month they give you a courtesy call and Justin... Parks spent almost 30 minutes with me going through all aspects of SEO, very informative and proactive information during these uncertain times with Corona. If I was any entrepreneur now invest in yourself and these guys, been massively beneficial for me and my business CostaSpine🙏🏽read more
Ricardo Marques
Ricardo Marques
JUCRA manages my web site and provide a professional service. When I need a change made on the site, they are on it right away. Highly recommended!".
Jane Lonsdale
Jane Lonsdale
Outstanding Experience!
Alison Jones
Alison Jones
Great company. They offers a very professional reliable & patient service. Craig is very helpful efficient, amazing to deal with. Highly... recommended!! Thank youread more
Samantha Walsh
Samantha Walsh
Excellent service; attentive, agile and very professional. Totally recommended!
Ahmed Qurashi
Ahmed Qurashi
Very supportive tea. Justin explains things in a logical manner.
Jennifer Welch
Jennifer Welch
Thank you very much for your great work. We here at eclipseArts circus in Bristol U.K.Wish you all the best for the future.
Tom Makin
Tom Makin
Quick to respond and have a professional system in place to show you through the process of the work I requested Would recommend!
Capanes Luxury Living Capanes Del Golf
Capanes Luxury Living Capanes Del Golf

Our WordPress website care plan packages

Choose from Standard, Premium or Elite level WordPress care plans. If you have any questions, feel free to reach out to us.

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Frequently asked questions about our website care plans

Is this a Managed WordPress Service?

Our Website Care Service is website maintenance on steroids. We provide a proactive, managed wordpress support service for your website and on top of that we include 2 hours per month of custom webmaster support in the Premium package and 4 hours in the Elite package. 

The important word here is that we are PROACTIVE, not reactive.

Most other companies that offer cheaper wordpress maintenance services will offer a “reactive” service which involves you telling them what you need done. Reactive services are pointless for the average busy business person who does not have the time to manage their own wordpress site or manage their care provider.

Do you provide a service level agreement?

Yes. We will provide a written agreement in PDF format which details whats expected of us and whats expected of you.

The agreement contains:

  • Payment terms
  • Service Level
  • Maintenance tasks
  • Webmaster tasks
  • Work orders
  • Phone support
  • Meetings
  • Access to hosting
  • Ownership of works
  • Trade secret
  • Cancellation
  • Complaints
Whats the difference between Regular Maintenance and Webmaster Support?

Included in our support contract we offer two types of maintenance bundled in the packages.

1. Regular Maintenance
2. Webmaster Support

Regular Maintenance would include things such as: updating plugins, updating WordPress core, fixing any hack issues, doing backups, monitoring site speed etc. This type of maintenance is performed without any intervention from you. On average per month, we will spend an unmonitored amount of time, usually, this is about 5-10 hours per month performing these regular maintenance tasks.

Webmaster Support would include custom requests from you such as: adding google analytics, adding a page to your site, liaising with third-party providers, editing photos etc. Webmaster support is limited to 2 hours per month on the premium plan and 4 hours on the elite plan.

If you need more hours and you are on the premium or elite plan, you can access a special discounted rate of €35 an hour for additional time.

Is the subscription monthly?

Yes, the subscription is monthly, paid on the first calendar day of each month.

If you sign up between the 1st and 5th of the month
You will be charged the full month at the time of signing up and charged the full amount on the 1st day of the next month and automatically every month after that.

If you sign up after the 6th of the month
You will be charged a prorata amount for the number of days between the 6th of the month and the next month, then on the 1st day of the next month, you will be charged the full amount and automatically every month after that.

How many sites can I have under my subscription?

Each package is for one standalone, standard wordpress website. 

Do you charge a setup fee?

No, we do not charge a setup fee. When you sign up you will pay the subscription for the following month.

What is the cancellation policy?

You can cancel anytime after the second month. Our billings run on the first of each month so you MUST cancel BEFORE the 1st of the month otherwise you will be charged.

Which premium plugins do I have access to?

With JUCRA Digital you will be granted access to the following premium plugins using our license keys:

  • DIVI
  • Gravity Forms
  • Gravity PDF
  • WPML
  • Advanced Admin Columns
  • Advanced Custom Fields
  • File Renaming on upload
  • Gravity PDF
  • Divi Supreme Pro
  • Gravity Divi
  • Divi Popup Modal
  • Divi Icons PRO
  • Divi Express (Themes)

Usually, some of these licenses attract a hefty monthly/annual fee so as you can see being a managed WordPress client you will save money.

Do you provide me with any reporting?

Every monday morning we will email you a PDF with all the updates we have made for the previous week.

This report will detail:

  • WordPress core updates*
  • Plugin updates*
  • Google Page Speed analysis
  • Google Analytics overview
  • Google Search Console issues
  • Broken Links analysis
  • Backups completed

*We will display to you which versions we updated from and to so that in the event of any issues we can determine which version is causing such issues.

On request we can provide a report showing the historical maintenance tasks performed on your site for certain period of time if you need it.

In terms of custom webmaster requests, you can login anytime to your billing panel and review the tickets with custom requests.

Do you support WordPress sites with Woocommerce plugin?

Woocommerce, whilst an excellent plugin, requires a little extra maintenance and care so you need to have the Elite package.

However, we include 4 hours of custom webmaster support in the additional fee to make it fair.

Do you support WordPress sites hosted on Windows?

WordPress is particularly suited to the Unix operating system and whilst Windows does support WordPress it provides some restrictions in terms of how WordPress operates. Many of the libraries that unix natively supports, Windows does not so if a plugin requires say the GD library which is an image processing library, then that plugin wont work onWindows.

Contact us first to determine if we can support your WordPress site on Windows.

If my site gets hacked, am I covered?

On the Premium and Elite packages, yes, we offer free hack repair. On all packages though we will perform regular scanning of your site to identify if a possible vulnerability is present and in the event your site does actually get hacked, if you are on the Premium or Elite package, we will fix the issue and if it reoccurs we will keep fixing it until it’s resolved.

Note: Many cheaper hosts do not provide any server side protection for your web applications such as WordPress and expect you to use bloaty security plugins. JUCRA Digital provides hosting which includes server side protection in the form of  Cloud Linux OS and Imunify360 so if you need a host with a good security level, then please consider using us.

Where do you store my backups and how many backups do you do?

If your host allows it, we will perform daily, nightly backups in the early hours of the morning when your server is quietest.

These backups are stored securely in Amazon S3

NOTE: If you are hosted with us, on top of the Amazon backups, we provide a serious backup plan with backups going back 12 months through our 50TB server array located in Germany.

How do I ask for webmaster support for custom requests?

Simply send an email to hello@jucra.com with your custon request and we will execute the job.

What if I need more than 2 hours of custom webmaster support?

Not a problem. If you are on the premium or elite plan and you need more than the allotted 2 or 4 hours, we can offer you a special rate of €35 per hour.

Simply raise a ticket and request more hours, we will raise the invoice and add them to your account.

If I phone you, is this counted in the custom webmaster support?

Usually we don’t count phone time or whatsapp time, but for tracking, efficiency and clarity we recommend email correspondence, so if you do phone us and keep us hung up on the phone for 20 minutes at a time, then probably, we will count that as custom webmaster support time which gets deducted from your webmaster time.

Email is by far the best communication medium however we do understand that “sometimes” it’s not possible to relay things in writing.

NOTE: If you do phone us with a  custom request, then we will ask you to submit the request in writing via email.

Do the webmaster support hours roll over if unused?

Alot of what we do is manual work, and we will spend spend appx 3 hours per month on your site doing the regular maintenance so our package already offers excellent value so no, the webmaster hours do not roll over or accumulate, they get reset on the 1st calendar day of each month.

Do you offer out of hours support?

Generally, our managed WordPress maintenance is done during normal business hours however as part of the plan we do monitor your site 24/7 so in the event of an issue with your hosting which involves any downtime, then we will be on hand to look into it.

Where is your maintenance team based?

All your managed Website maintenance is performed and overseen by our British/Irish team based in Marbella, Spain. This allows quality control over the updates performed and accountability.

Does my site have to be hosted with you?

Not at all. We have clients that are hosted with 1and1, Siteground, Bluehost, Godaddy etc.

The only thing we do notice is that many cheaper hosts do place resrictons on how backups are made and will limit resources on accounts which can have a negative side effect during maintenance.

If we encounter any such restrictions we will inform you.

Note: We do provide a very a high level hosting service so if you have doubts about your host and would like to host with us, then we can host your site for free including in your subscription.

Can I downgrade from PREMIUM to STANDARD?

Yes, if you are on the PREMIUM plan you can downgrade to STANDARD as long as you do not have any minimum terms in your agreement.

For example, let’s say you are on our PREMIUM plan which includes two hours per month of webmaster time but you don’t need the two hours, then Yes, you can downgrade to the STANDARD plan.

If you then need some ad hoc webmaster work done on your site, then we would charge a one time job which is €100 an hour or you can opt to buy bulk hours at a discount.

 

Can I downgrade from ELITE to STANDARD?

The ELITE plan is exclusively for sites that have woocommerce. So if you have a woocommerce site and wish to downgrade to STANDARD, then yes it’s possible.

You should know though that Woocommerce quite often breaks between updates so the fees in the ELITE package include any time spent to fix these issues.

If you are downgrading to  STANDARD and woocommerce breaks during an update, then we would charge one or more one time jobs which are €100 an hour or you can opt to buy bulk hours at a discount.

Have any questions about our website care plans?

We will be happy to discuss whatever you need, so if you want to drop us a call, click the button below to schedule it in. Alternatively, drop us an email to hello@JUCRA.com

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