Over the past few days, we have received several reports about external senders, namely accounts hosted on MS365, being unable to deliver emails to your mailboxes. After a detailed investigation and a direct conversation with Rackspace, we now have an official clarification of the cause and the next steps.The bottom line, though, is: error ...
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ISSUE RESOLVEDIssue Started: 2pm CETIssue Resolved: 5pm CET (Following Day)Downtime: 29 HoursThe solution or issue was, as we suspected to do with Rackspace Mail's internal DNS caching. Once the support team flushed the dns after 24+ hours, the mail started working again. There is no response from Rackspace on why such a simple procedure was not ...
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RESOLVEDIssue Started: 9am CET (4am EDT)Issue Resolved: 7am CET (Following Day)Downtime: 22 Hours
PLEASE NOTE: Please don't blame JUCRA for this issue today; it's really not our fault. This issue is outside of JUCRA's control, and we have to rely on the engineers in the upstream providers (Rackspace Mail and Microsoft Azure) to resolve the ...
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RESOLVED BUT WITHOUT EXPLANATIONAt appx 0030AM CET We have had a report of a full mailbox not being able to delete messages.Symptons- The mailbox is full with 25GB of storage.- Despite deleting emails, the storage space is not freeing up.- Various error messages are being shown on the webmail screen.We have logged into the webmail mailbox and ...
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