RESOLVEDIssue Started: 9am CET (4am EDT)Issue Resolved: 7am CET (Following Day)Downtime: 22 Hours
PLEASE NOTE: Please don't blame JUCRA for this issue today; it's really not our fault. This issue is outside of JUCRA's control, and we have to rely on the engineers in the upstream providers (Rackspace Mail and Microsoft Azure) to resolve the ...
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RESOLVED BUT WITHOUT EXPLANATIONAt appx 0030AM CET We have had a report of a full mailbox not being able to delete messages.Symptons- The mailbox is full with 25GB of storage.- Despite deleting emails, the storage space is not freeing up.- Various error messages are being shown on the webmail screen.We have logged into the webmail mailbox and ...
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RESOLVEDAt 1323CET, we have been trying to access the admin.emailsrvr.com control panel to generate DKIM keys, but after log in, the system hangs.We have tried from various browsers and locations, and it is not a local issue as all locations have the same issue.Due to no access to the Control Panel, we cannot access the support system or chat.We ...
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UNRESOLVED ISSUEWe are currently investigating an issue affecting one of our client’s hosted email accounts on the Rackspace platform.
Reported Symptoms
The mailbox appears empty, despite showing unread message counts.
Incoming emails are not being received.
Outgoing email appears to function normally.
Timeline of ...
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