This is an update as to the SmarterMail email service that will be replacing the Rackspace Mail during the course of 2026.**************You can read more about this change at the link below.https://jucra.com/whmcs/announcements/138/**************We are VERY pleased to announce that the new SmarterMail server is running smoothly and we have started ...
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*********************NOTE: Please also read our latest announcement dated 18th of Feb 2026, regarding the new SmarterMail platformhttps://jucra.com/whmcs/announcements/139/*********************Over the past several months, we have been closely monitoring changes within the managed email services market.JUCRA has been with Rackspace for over 18+ ...
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Over the past few days, we have received several reports about external senders, namely accounts hosted on MS365, being unable to deliver emails to your mailboxes. After a detailed investigation and a direct conversation with Rackspace, we now have an official clarification of the cause and the next steps.The bottom line, though, is: error ...
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ISSUE RESOLVEDIssue Started: 2pm CETIssue Resolved: 5pm CET (Following Day)Downtime: 29 HoursThe solution or issue was, as we suspected to do with Rackspace Mail's internal DNS caching. Once the support team flushed the dns after 24+ hours, the mail started working again. There is no response from Rackspace on why such a simple procedure was not ...
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