Wednesday 20th March 2019 - Rackspace Issues - Intermittent Connectivity with some users

1100hrs CETWe are investigating an issue that is impacting access to our Hosted Email environment for a small subset of users. Affected users may experience continuous password prompts in their clients. Affected users are encouraged to use Webmail in the interim.1500hrs CETThe system appears to be back to normal.Please view the system status ... Read More »

20th Mar 2019
Rackspace Mail Scheduled - Maintenance for March 27th 2019

RACKSPACE: We will be conducting a scheduled maintenance for our Hosted Email environment. During this time users may experience intermittent failed authentication attempts when accessing their email over IMAP, POP, SMTP, or Webmail. Incoming email delivery and Hosted Exchange Outlook/OWA clients are not affected.This change will happen Wednesday ... Read More »

20th Mar 2019
Rackspace Mail Price Increase 16th March 2019

THIS IS  A NOTIFICATION TO ALL CLIENTS USING OUR RACKSPACE MAIL SERVICENOTE: If you only have one email account with us, then this change DOES NOT affect you, if you have more than one account, please read on.The Rackspace mail service we provide offers a reliable and robust service packed with features, such as 100% uptime guarantee, huge 25GB ... Read More »

16th Mar 2019
Resales Online 5.2 Released!

We have received today, 15th of February 1230hrs a notification from Resales Online today that a new version has been released-----------------WebAPI v5.2 available now  ✔ ADDITIONS The version 5.2 will work as same as the previous version (5.0 & 5.1). This new version will include a couple of new parameters: P_ShowAllPrices (1/0) : ... Read More »

15th Feb 2019
Coming Soon > Resales Online Versions 5.2 and Version 6

11/1/2019New announcement email from Resales online regarding forthcoming api updates to their system.   New WebAPI Versions The release dates have not been defined yet, but we want to give you a heads up so you are aware before the release.  The documentation will be available a few days before the release; you will be ... Read More »

11th Jan 2019
Hetzner Maintenance Works on 14th December 2018

We have received today: 29/11/2018 16:17 a notification from Hetzner that some parts of their data centre infrastructure will be upgraded and servers will be disconnected for a period of 20 minutes between the hours of  04:00 and 06:00 CET for the updates to take place.The following sectors will be affected (ones in red are where we have ... Read More »

29th Nov 2018
Thursday 24th of May 2018 - data center issues with musk.hsws.com

At appx 11.15am CET I have received an alert from our monitoring service saying that one of our servers in our German data centre is not reachable. Upon investigation we have found that the data center has had some routing issues related to electical and they were working on resolving the issue as quickly as possible. At 11:45am I have received ... Read More »

24th May 2018
Saturday 10th of March 2018 - musk.hsws.com firewall upgrade

As announced to all our clients last week we are today performing an upgrade of this server with a new firewall. Old Firewall: Atomic Corp Firewall from Atomic Corp.New Firewall: Imunify360 from Cloud Linux. (see: https://www.imunify360.com) [Most other hosting companies would charge $/€250 per year + on top of your hosting fees for ... Read More »

10th Mar 2018
Tuesday 6th of March 2018 - reboot for mack.hsws.com

1545CET - One of our clients has mntioned some issues with their woocommerce site and upon investigation we have found an issue with the ftp service. After further digging we have run some patch updates which has required a reboot to the server. Reboot takes around 3 minutes to complete before sites come back online so will update this ... Read More »

6th Mar 2018
Wednesday 29th of November 2017 - Random Issues with Spamcop

You are reading this announcement because you have experienced a bounce back from spamcop. Firstly, this issue has never happend to us in over 14 years. Its not an excuse, just merely stating a fact, but of course, we apologise for any inconvenience this issue has caused you as we know its not fun for your legitimate email to be blocked in ... Read More »

29th Nov 2017