Important Announcement from JUCRA Digital Regarding COVID19

One of the core values that our company strives to embody is transparency. In this spirit, we are providing you with an important update regarding JUCRA's changes in reaction to the ongoing global health concerns related to the COVID-19 outbreak.We have decided in the last 24 hours to make remote work the default for ALL JUCRA team until it is ... Read More »

13th Mar 2020
14th of January 2020 - JUCRA now offers Direct debits for clients in the SEPA region

We are pleased to announce that as of 14th of January 2020 we are now able to process direct debits using the SEPA system for our customers who have a recurring subscription.SEPA = Single Euro Payments Area BENEFITS OF SEPA DIRECT DEBITS FOR OUR CLIENTS Convenient. No more manual bank transfers each month Cheaper. No more bank fees involved ... Read More »

14th Jan 2020
Friday 27th of December 2019 - Arctic Server Issue

1243CETHave received notification from uptime robot that artic.hsws.com is not reachable.  On our side there is no server notifications indicating any major issue with the server, the server has merely become unreachable from the outside.1259CETHave reached out to data centre with ticket.1305CETRequested automatic hardware reset through ... Read More »

27th Dec 2019
Resales Online - New WebAPI version V5.3 (Show dev Name + Various Fixes)

Today, Tuesday 11th of June 2019,  we have received notification informing us of some updates to the resales online api. New WebAPI version :: V5.3 We have released a new subversion of our WebAPI v5. Some bugs have been fixed and we have added a new parameter. See below the list of changes: - Fixed the issue when running API with ... Read More »

11th Jun 2019
Wednesday 15th of May - Scheduled Maintenance for Rackspace Mail

Rackspace will be conducting scheduled maintenance on the authentication services in their hosted email environment on Wednesday May 15th 19.00-21.00 CST (1AM-3AM CET). During this time users may experience intermittent failed authentication attempts when accessing their email over IMAP, POP, SMTP, or Webmail. Incoming email delivery will not be ... Read More »

14th May 2019
Network Wide Issues (OCSP issues) Wednesday 1st of April 2019

As you know, we are on standby 24/7/365 and anytime there is a glitch in the system we are alerted via email and sms and also run an uptime monitor located here: https://stats.uptimerobot.com/Y60JKIjpK which checks all the servers in our environment every 60 seconds. So when someone happens we know about it. BOTTOM LINE: Today's issue was not ... Read More »

1st May 2019
Friday 19th of April 2019 - New Helsinki based DNS server

We are happy to announce that we have made an upgrade to our DNS cluster and replaced our NS1 name server from Germany to Helsinki Sweden.The decision to move the master nameserver from Germany to Finland was a good opportunity to upgrade the server itself and provide additional headroom for growth.No clients sites were affected at all during this ... Read More »

19th Apr 2019
Tuesday 16th April 2019 - INtermittent issues with Mysql

Between the hours of 0327 and 0502 CET, we have seen some intermittent issues with mysql which will have affected sites using mysql databases.There was 4 instances of 5 minute gaps in the mysql service so intotal 20 minutes down time on mysql between the hours of 0327 and 0502.According to our logs the issue was rectified and everything working ... Read More »

16th Apr 2019
Resales Online - New XML Feed for New Developments

On 2nd of April 2019 Resales Online has announced an xml feed for their new developments. We have created a new XML feed specifically for our new developments module. This feed will have an identical structure as our incremental feeds (RESALES@/RENTALS@) but the feed will not be an incremental feed. The feed will contain the new data for the ... Read More »

2nd Apr 2019
Wednesday 20th March 2019 - Rackspace Issues - Intermittent Connectivity with some users

1100hrs CETWe are investigating an issue that is impacting access to our Hosted Email environment for a small subset of users. Affected users may experience continuous password prompts in their clients. Affected users are encouraged to use Webmail in the interim.1500hrs CETThe system appears to be back to normal.Please view the system status ... Read More »

20th Mar 2019