You are reading this article because you created your ftp account in Cpanel but when you log in with ftp, you cannot see any files.
Probably when you created the FTP account in Cpanel, you specified a subfolder that the FTP should have access to.
This means that when you log in with your FTP software, it will appear that there are no files.
If you want to allow root folder login for your FTP account, then follow the example in the screenshot below.
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