Remote Technical Support

Knowledge base article id: 17

You are reading this page because you are experiencing a technical issue and our team would like to connect to your computer to have a look.

Please make note of the following two points.

1. Remote support is offered as a courtesy service to our clients.
Whilst most issues can be resolved remotely, on some occasions where the issue is not related to the services we provide, we will ask that you seek the services of a qualified IT technician who can help you.
2. You need to make sure that we are online before you request a remote connection.
Obvioulsy if no-one is here, then noone can connect to you.

Now, follow these EXACT STEPS in order to initiate a remote connection.

  1. Book an appointment here if you have not done so already: https://jucra.as.me/?appointmentType=4647128
  2. At the appointed time, go to www.jucra.com and start a live chat
  3. In the live chat we will give you a link to click on so that we can access your computer securely.

Thats it, as long as you follow these simple steps, at the time of the appointment we will not have any issues.

 
 

 

  • remote session, remote support
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