You are reading this page because you are experiencing a technical issue and our team would like to connect to your computer to have a look.
Please make note of the following two points.
Whilst most issues can be resolved remotely, on some occasions where the issue is not related to the services we provide, we will ask that you seek the services of a qualified IT technician who can help you.
You can read our email support policy here.
Now, follow these EXACT STEPS in order to schedule a remote session.
- Book an appointment here if you have not done so already: https://www.jucra.com/remote-support/
- At the appointed time, have your WhatsApp handy, so we can message you.
That's it, as long as you follow these simple steps, at the time of the appointment we will not have any issues.