You are reading this article because you are trying to connect to our servers with FTP and "it's not working".
100% of the cases of "it's not working" means you are probably trying to connect to our servers with PLAIN FTP.
Plain FTP is a security hazard because when you connect to the remote server you are sending your username and password over the internet in PLAIN text, so it can be intercepted with ease.
PLEASE NEVER USE PLAIN FTP! NEVER! ONCE YOU SEND YOUR CREDENTIALS OVER PLAIN FTP THEY ARE OUT THERE ON THE INTERNET FOR THE HACKERS TO FIND.
The servers at JUCRA Digital are configured for Explicit FTP over TLS meaning that the connection between your computer and the server is encrypted, ie safe to transit data.
Here is some screenshots of some popular FTP software showing the explicit FTP settings.
HINT: with FTP over TLS you do not need to specify a port number.
FILEZILLA (WINDOWS + MAC)
TRANSMIT FTP (MAC)