You are reading this article because you have paid an invoice with a bank transfer and in our system, the invoice is still marked as pending and your services are expired or not yet renewed.
Unlike credit cards, bank transfer payments are not immediate payment. Despite the European SEPA system which allows quick payments between banks in Europe, sometimes it can still take 0-48 hours to reach our account. Then you have to account for the manual actions needed on our side by our accounts department to reconcile bank payments.
So, if you sent payment via bank transfer on a Friday evening out of business hours or anytime over a weekend, generally banks will not process that order until the following working day, which would be Monday unless it's a bank holiday, then it can take up to 24-48 hours to appear in our bank account. So it can be Wednesday until the payment is reconciled and settled.
We do endeavour to settle payments as fast as possible in our accounting system but please don't expect bank transfers to be settled and services renewed just because you have "paid with a bank transfer" as bank transfers are not an automated payment mechanism.
The easiest way to guarantee fast and speedier payments are to pay with a credit card or PayPal.
I paid my invoice with bank transfer already, why is my invoice still outstanding and services not renewed?
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