This policy explains JUCRA Digital’s outgoing migration and service transfer policy when clients move hosting, email, domains, DNS, or related digital services to an external third-party provider.
Provider: JUCRA Digital SL
Last Updated: 15th May 2026
This policy applies where clients currently have hosting, email, domains, DNS, websites, or related digital services managed by JUCRA Digital and wish to transfer or migrate those services to another provider.
Our standard support services cover the services we provide and maintain directly.
Important: Standard support does not include free migration consultancy, third-party coordination, or unmanaged outgoing migration work unless specifically agreed otherwise.
Table of Contents
1. Policy Summary
If you are planning to move services away from JUCRA Digital, there are generally three available approaches:
Option 1
Stay With JUCRA Digital
Continue using our managed hosting, infrastructure, backup, security, and support services.
Read MoreOption 2
Paid Migration Assistance
JUCRA Digital assists you or your new provider with technical handover and migration-related information.
Read MoreOption 3
Self-Managed Transfer
You or your new provider manage the migration independently using the available account access information.
Read More2. Option 1: Stay With JUCRA Digital
Before migrating away, we recommend reviewing whether the migration is genuinely necessary.
JUCRA Digital’s hosting infrastructure is designed around performance, reliability, security, and long-term operational stability.
Depending on the service plan, our infrastructure may include:
- Dedicated bare-metal server infrastructure
- LiteSpeed Web Server technology
- LiteSpeed Cache support for WordPress
- CloudLinux account isolation
- Imunify360 server-side security
- Daily backups
- Long-term backup retention
- Multiple datacentre options
- Expert-level technical support
- Professional email hosting infrastructure
In some situations, there may be alternative solutions available that avoid the complexity and disruption associated with migration.
3. Option 2: Paid Outgoing Migration Support
Standard Fee: €250 + IVA Per Hosting Account
JUCRA Digital may provide paid outgoing migration support where clients or their new providers require technical assistance during the migration process.
This support may include communication via:
- Support ticket
- Agreed communication channels
The standard fee normally covers up to two hours of migration-related technical support.
Discounts may apply where multiple accounts are migrated simultaneously.
To request outgoing migration support, please contact:
Support work will normally begin once the associated invoice has been issued and paid.
4. Option 3: Self-Managed Transfer
If paid migration assistance is not required, clients or their new providers may manage the migration independently.
Where applicable, clients may access relevant information through the WHMCS Client Portal including:
- Hosting service information
- cPanel access details
- Domain management tools
- Domain transfer options
- Invoices and service records
Under this option, migration planning, execution, testing, and troubleshooting are managed entirely by the client or their chosen provider.
5. What Is Included in Paid Support?
Paid outgoing migration support is intended to assist with reasonable technical handover information and migration clarification.
- Providing available service access information
- Clarifying DNS records
- Providing backup download guidance where available
- Answering technical questions from the new provider
- Helping identify file or database locations
- Providing available cPanel backup files where applicable
6. What Is Not Included?
Outgoing migration support does not normally include:
- Performing the entire migration for the client
- Configuring third-party hosting environments
- Fixing issues on external servers
- Training third-party providers
- Unlimited support time
- Guaranteeing compatibility with the new provider
- Accepting responsibility for downtime caused externally
7. Important Notes
JUCRA Digital cannot guarantee that third-party providers will correctly migrate or configure services after transfer.
- We are not responsible for data loss caused by third-party providers or client actions.
- Clients should ensure independent backups are taken before migration begins.
- Domain transfers may be subject to registry waiting periods or transfer locks.
- Email migrations may require DNS changes, mailbox reconfiguration, and password access.
- Cancelled services may eventually lose access to backups, files, databases, or email data.
8. Summary
Stay With JUCRA
Clients may wish to review whether migration is necessary before moving away from our infrastructure.
Paid Migration Support
JUCRA Digital can provide paid technical handover support where required.
Self-Managed Transfer
Clients or their new providers may independently manage migrations using available account access information.