Backup Policy for Web Site Files

In order to ensure business continuity for our customers in the case of catastrophic failure of our systems or an issue on the client's side, we make multiple backups of all web site files at varying intervals.

In short, we maintain full backups of your hosting account going back as far as 18 months and at any one time we can be storing more than 60+ backups for any single client account.

All backups are stored on an external backup array with a minimum storage capacity of 50TB.

Backup Type Description Retention Period
Daily Full Cpanel Backup The full Cpanel backup is a copy of all web site files and databases. This backup is a "full account restore file" meaning that in the event of catastrophic failure from either client's side or server-side the whole account is easily restored. 30 Days
Daily Incremental Backup This is an incremental backup of the full panel account including all files and database snapshots. The purpose of this backup is in the case a client requires a single file from a previous 30 day period we are able to meet that request and pull out a file or files from the incremental backup.  14 days
Monthly Full Cpanel Backup Same as a daily backup, ie is a full Cpanel account backup but done on 1st of the month in order to maintain historical integrity. 18 months

Backups are included in all hosting plans

It should be noted that we provide our backup service FREE of charge to our clients as part of our premium hosting service. Any customer wishing to retrieve a copy of a backup can request so free of charge and should raise a support request to or, alternatively, access the backup system from within their Cpanel.


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