How to fix the “Cannot verify server identity” notice in iOS Mail App

Knowledge base article id: 63

If you see an error message in your Apple iPhone or iPad iOS Mail Application, that states "cannot verify server identity", this article will guide you on how to fix it.

Method 2 is the more permanent solution to the issue but Method 1 is quicker and simpler.

METHOD 1 - Simple



Once you receive the notice message as shown in the screen capture above, click the Details option and you will be taken to the next page where you will see this screen:



Click “Trust” in the upper right hand corner of your screen. Your connection is still secure, the SSL Certificate is simply expecting the server hostname rather than your secure.emailsrvr.com. 


METHOD 2 - Advanced

USE THIS METHOD IF YOU DO NOT SEE THE TRUST BUTTON IN THE TOP RIGHT HAND SIDE.
If you are not able to see the Trust button on the certifcate screen, then check your incoming and outgoing settings, they should be: secure.emailsrvr.com as below.

On an iphone usually to get to this screen you need to go to: Settings > Password & Accounts and then select the email account from the list of Accounts.

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