Emails Missing in My Inbox/Email Account

You are reading this article because you have opened the inbox on your email client and emails appear as missing or the whole inbox is empty.

Firstly, there is no bug causing any sort of deletions on the mail server. The server is just a stagnant database of data, a repository of information that does nothing until its either accessed either by webmail or an email client of some kind.

Now that we understand that, the situation where the inbox goes missing can ONLY occur when any one of the following actions are met:

1. Your email client has decided to archive/purge your emails.
2. You have another device somewhere downloading your emails.
3. You have deleted your emails on purpose or by accident.

So how do I get my emails back?

OPTION 1 -DIY Method

If you are using IMAP: log in to the webmail system at  and restore them to your inbox (see instructions further below).

If you are using POP:  you need to check in your deleted items folder on your local email client for the emails. Because POP downloads all your emails to your local machine, when you delete emails, they will be on your local machine, not on the server.

In the case your email client has archived your emails, you will need to refer to the software vendor on how to recover them as each software does it differently.

To recover deleted emails through the webmail system, please follow the screens below.

OPTION 2 - We can [try to] do it for you

Simply raise a ticket by sending an email to and asking us, please provide the email account in the subject line. 

IMPORTANT: We can only recover mails from the recoverable items folder (as shown in option 2 below). This will be all mixed in together, inbox, sent items etc. We will attempt to recover all the emails from that folder into a subfolder on your account called: recovered_mail_items (or something similar). Then in your email client, you can filter and move them back to your inbox and sent items.

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