Backup Policy for Web Site Files

In order to ensure business continuity for our customers in the case of catastrophic failure of our systems or an issue on the client's side, we make multiple backups of all web site files at varying intervals.

In short, we maintain full backups of your hosting account going back as far as 18 months and at any one time, we can be storing more than 60+ backups for any single client account.

All backups are stored on an external backup array with a minimum storage capacity of 50TB. This array is in a different part of the data centre where the web servers are stored.

We also run a special "last resort" backup on the 28th of each month to Amazon S3. It's highly unlikely these will ever be needed but you can never have too few backups in our opinion.

Backup Type Description Retention Period
Daily Full Cpanel Backup The full Cpanel backup is a copy of all web site files and databases. This backup is a "full account restore file" meaning that in the event of catastrophic failure from either client's side or server-side the whole account is easily restored. 30 Days
Daily Incremental Backup This is an incremental backup of the full panel account including all files and database snapshots. The purpose of this backup is in the case a client requires a single file from a previous 14 day period we are able to meet that request and pull out a file or files from the incremental backup.  14 days
Monthly Full Cpanel Backup Same as a daily backup, ie is a full Cpanel account backup but done on the 1st of the month in order to maintain historical integrity. 18 months
Monthly Last Resort Backup This is a special backup job that sends a full Cpanel backup to Amazon S3 in the unlikely event we lose all the web servers and all the backup arrays. 1 month

Website Backups are included in all hosting plans

It should be noted that we provide our backup service FREE of charge to our clients as part of our premium hosting service. Any customer wishing to retrieve a copy of a backup can request so free of charge and should raise a support request to or, alternatively, access the backup system from within their Cpanel.


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