Articles
90 Day Warranty
This policy explains the warranty and post-launch support terms that apply to website...
Backup Policy for Web Site Files
This policy explains how JUCRA protects, stores, retains, and restores customer website and...
Bank Transfer Payment Processing Policy
This page explains how bank transfer payments are processed and why invoices or services may...
Canary Islands VAT (IVA) & IGIC Policy
This page explains how VAT (IVA) is handled for customers and companies located in the...
Cash Payment & IVA Compliance Policy
This page explains JUCRA Digital’s policy regarding cash payments, VAT (IVA), invoicing, and...
Charity & Non-Profit Support Programme
This page explains JUCRA Digital’s charity and non-profit support programme for eligible...
Client Conduct & Respect Policy
This policy explains the standards of respectful communication and professional conduct...
Credit & Debit Card Decline Policy
This page explains why a credit or debit card payment may have been declined and what steps...
Email Backup & Retention Policy (SmarterMail)
This policy explains how JUCRA protects, stores, retains, and restores customer email data...
Email Migration Policy
This policy defines the scope, limitations, responsibilities, and verification period...
Email Retention Policy (SmarterMail)
This policy explains how long email data is retained within JUCRA’s SmarterMail hosting...
Email Support Policy
This policy explains the scope of email-related services provided by JUCRA Digital SL and...
Hacked WordPress Website Recovery Policy
This page explains JUCRA Digital’s policy regarding hacked WordPress websites, emergency...
International Company VAT (IVA) Verification Policy
This page explains how VAT (IVA) is handled for international companies and organisations...
Invoice Backdating & Fiscal Invoice Date Policy
This page explains JUCRA Digital’s policy regarding requests to backdate invoices or alter...
Outgoing Migration & Service Transfer Policy For Web Services
This policy explains JUCRA Digital’s outgoing migration and service transfer policy when...
Partnerships with JUCRA Digital SL
This page explains JUCRA Digital’s general policy regarding business partnership...
Payment Policy & Payment Terms
This page outlines the payment policy and standard payment terms for products and services...
Support and Complaints Procedure
Turnaround times for support requests.
For any sales and technical support related to our...
Swiss VAT / IVA Exemption Policy
This page explains how VAT (IVA) is handled for customers and companies located in...
Terms of Service - Domains
This policy explains the terms and conditions relating to domain name registrations,...
Terms of Service - Hosted Email
This policy explains the Terms of Service governing the use of hosted email services,...
Terms of Service - Web Hosting
This policy explains the Terms of Service governing the use of web hosting, server...
Third-Party Access & Authorisation Policy
This page outlines JUCRA Digital’s policy regarding third-party requests for access,...
Third-Party Software License Recharge Policy
This policy explains JUCRA Digital’s handling and recharge policy for third-party software...
UK Company VAT (IVA) Exemption Policy
This page explains how VAT (IVA) is handled for UK registered companies that are not VAT...
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