What are Prepaid Bulk Hours?
If you need ongoing consulting, project management or regular maintenance on your web site, newsletters, graphic design or handle general technical queries on your behalf then you should consider purchasing bulk hours in advance.
For example, if you need photos added to your site on a regular basis and dont have the time to do it yourself, we can help you with that. If you need some new pages added to your site, we can help you with it. If you need regular help and advice with anything and have no one else to ask, then you are free to ask us.
Four great reasons to use prepaid bulk hours
Less hassle for you, you do what YOU do best and let us take care of the tech
You dont need to waste your time learning how to resize images or make mailto links, we will do that for you. Just email us what you need doing, we will take care of the rest.
Access to discounted rates which save you a good deal of money
Depending on the amount of hours you prepay, you can get up to 65% off our normal rate of €100 an hour. Your requests are also moved to the front of the work queue too!
You have control over your hours
For transparency, we maintain a strict log of all time spent on your account. This means when we do a job for you, the time is logged, you are emailed with the details and remaining hours in your account.
Paid hours don’t expire, use them now or later
Unlike other companies who tie you down to monthly quotas or make your hours expire after a certain time period, you can use the hours when you like, no time limit, so you can pay now and use the hours next year if you want.
IMPORTANT NOTE: bulk hours can ONLY BE USED for website maintenance (not new website design), certain development projects, workshops and consulting. Specifically, our Bulk Hours product CANNOT BE USED for certain products or subscription services such as: new website design, logo design, lead generation, ppc management, search engine optimisation, hosting or domain registration. These types of works are on a different service level so are subject to separate contract and custom pricing levels.
Rates for bulk hours
You pay for a block of hours in advance and request work when you need it. The hours do not expire and can be used anytime now or in the future. There is no minimum time for jobs, if you are asking a question and it takes us 1 minute to answer, then 1 minute will be logged to your account! No rounding up to 1 hour or anything like that.
|Prepaid Blocks||Cost||You Save!|
|10 Hours (minimum)||€750 (€75 ph)||€250||20 Hours||€1,200 (€60 ph)||€800||40 Hours||€2,000 (€50 ph)||€2,000||80 Hours||€3,600 (€45 ph)||€4,400||120 Hours||€4,800 (€40 ph)||€7,200||240 Hours||€8,400 (€35 ph)||€15,600|
Prices listed do not include IVA at 21%
Frequently Asked Questions About our Bulk Hours
Why do you offer generous discounts on the bulk hours?
The bulk hours serves as a “retainer” for our services, so instead of creating a quote every time you request a change to your website or need a consult we can get to working on your request as quickly as possible and log the hours against your bulk hours credit. This saves us alot of time and seeing the hours are prepaid, we think it only fair to offer a generous discount.
How do I see a balance of my hours?
When we complete a task, we will log the time and then send you an email with the hours bought, hours used and hours remaining, so that email will show the balances.
On the first day of each month, we will send you an email report showing the balance of your hours.
On request, we are able to provide a report for tasks completed within a certain time period, so if you needed to see what tasks were completed in a certain week or year, just raise a support ticket and we will send it out.
How do you log the hours?
When you first book a block of hours we will credit your account with those hours. When we complete a request from you, we will deduct the time, in minutes, from the hours.
So if you ask us to do something and it took us 5 minutes, we will log 5 minutes.
Do you have a minimum time for a request?
No. If a task takes 1 minute, we will log 1 minute. Unlike other companies we do not round up the time to do tasks.
Can I use the hours for any of your services?
You can use the hours for most things except specifically the following services:
- New web site design
- Logo design
- Pay per click management
- Search engine optimisation
- Hosting fees
- Domain fees
- Lead generation
The reason for these restrictions is that these types of services are very time intensive and difficult to log time for and require external expense categories.
Do you deduct time for phone calls and emails?
It depends. If you call us once in a while for a 5 minute chat about something, then no, we generally wont log the time spent.
Likewise with emails, if you email us with a question which is quick to answer, then generally we wont log the time.
We will log the time if you bombard us with emails and calls which require specific consultation on complicated business matters.
Can I use the hours for face to face consultations?
Yes you can. As long as the meeting is in our offices. If you require us to go to your offices then we will add the travel time and travel expenses to the bulk hours credit on your account.
Do the hours expire or rollover when not used?
Once you have booked the hours with us, they do not expire. So if you buy the hours in 2018 and dont use them for two years, they will be valid when you decide to use them.
Are the bulk hours refundable?
No. Once you have booked the bulk hours, they are not refundable.