You are reading this arcticle, because someone has sent you an email and our system moved it to Spam/Junk Mail.
If you are reading this article, it means an email you were expecting has been delivered to your Junk/Spam folder.
Our filtering system blocks a very large volume of malicious email every day. Occasionally, legitimate emails may be filtered due to:
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Sender reputation
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SPF, DKIM or DMARC configuration issues on the sender’s domain
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Content scoring
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Embedded links or attachments
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External domain tagging policies
If you believe the email was legitimate and should not have been delivered to Junk, you can request a formal review.
Submit a Junk Email Investigation Request
Please use the link below to submit the investigation form:
https://www.jucra.com/forms/smartermail-junkmail-report/
Once submitted, we will:
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Locate the message at server level
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Review the filtering result
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Advise whether the issue is server-side or sender-side
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Provide guidance where appropriate
Please note: We can only investigate emails that are still present in your mailbox.
