You are reading this article as you have had a legitimate looking email go to your junk mail folder.
Spam filtering is complex, you may have received an email from someone before and this time it was marked as junk.
The details below expain how to overcome this happening in future.
Contents
- 1. Add the sender to your contacts
- 2. Add the user as Safe Sender
- 3. Add email accounts and domains to trusted sender lists
1. Add the sender to your contacts
In webmail, to avoid someone's emails going to your junk folder, add them as a contact and they will automatically be considered a safe sender and bypass future spam filters.
2. Add the user as Safe Sender
In webmail, mark the email from that user and add them as "safe sender". This is very easy to do, just display the email in webmail, select the 3 dots and then "Trust Sender".
3. Add email accounts and domains to trusted sender lists
In webmail, go to Settings > Spam Filtering and add domain names or email accounts that should bypass spam filtering.
