This policy explains how JUCRA protects, stores, retains, and restores customer website and hosting data as part of our hosting backup and disaster recovery process.
Hosting Backup & Disaster Recovery Policy
Prepared by: JUCRA Digital SL
Last Updated: 15th May 2026
In order to help ensure business continuity and disaster recovery capability for our customers, we maintain multiple layers of backups for hosting accounts and associated website data.
These backups are designed to assist in situations such as accidental file deletion, website corruption, database failure, security incidents, malware infections, server hardware failure, and human error.
Important: Customers remain responsible for maintaining their own independent backups. Backups provided by JUCRA are included as a goodwill and best-effort safeguard and should not be treated as the only backup copy of critical business data.
Table of Contents
1. Purpose of This Policy
This policy explains how JUCRA protects, stores, retains, and restores customer website and hosting data hosted on our managed hosting platforms.
It is designed to provide clarity on:
- What types of backups we maintain
- How long backups are retained
- Where backups are stored
- How restore requests work
- What the customer remains responsible for
2. Backup Overview
At any one time, JUCRA may maintain more than 45 backup copies for a single hosting account, with retention periods extending back as far as 12 months.
Our backup systems are designed around layered retention strategies to maximise recovery flexibility in the event of server-side or customer-side issues.
Depending on the hosting service, backups may include:
- Full cPanel account backups
- Website file backups
- MySQL or MariaDB database backups
- Email account data
- DNS configuration data
- Account configuration snapshots
3. Backup Types & Retention Periods
| Backup Type | Description | Retention Period |
|---|---|---|
| Daily Full cPanel Backup | A complete backup of the hosting account including website files, databases, email data, DNS configuration, and account settings. These backups are designed to allow full account restoration where necessary. | 30 Copies (30 Days) |
| Weekly Full cPanel Backup | A weekly full-account backup providing additional recovery points beyond the daily rotation cycle. These backups are normally taken once per week. | 4 Copies (1 Month) |
| Monthly Full cPanel Backup | Long-term full account backups designed to provide historical recovery options where required. These backups are normally taken once per month. | 12 Copies (12 Months) |
4. Backup Storage Infrastructure
Backups are stored separately from the live hosting environment on dedicated external backup infrastructure.
This separation helps reduce risk in situations involving:
- Primary server failure
- Storage corruption
- Ransomware incidents
- Filesystem damage
- Major security incidents
The backup environment is designed for redundancy, retention, and disaster recovery support.
5. Backup Restoration Requests
Where backups are available, customers may request restoration assistance.
File Restore
Restoration of selected website files where available from the backup set.
Database Restore
Restoration of MySQL or MariaDB databases from an available backup point.
Full Account Restore
A full hosting account restore where the backup format and service type support it.
Restoration times may vary depending on backup size, server load, age of the requested backup, and complexity of the restoration.
Note: Some restorations may require temporary downtime while files, databases, or account data are restored.
6. Important Limitations
Backups are provided on a best-effort and goodwill basis as part of our hosting services.
While we make extensive efforts to maintain reliable backup systems, JUCRA Digital does not guarantee:
- The integrity of backup data
- The availability of any specific restore point
- The successful restoration of all files or data
- Recovery from all forms of corruption or security incidents
Backup systems themselves may occasionally fail, become corrupted, or contain incomplete data.
7. Customer Backup Responsibility
Customers remain fully responsible for maintaining their own independent backups.
Although backups are included as part of many hosting services, they should not be considered the sole disaster recovery solution for critical business data.
We strongly recommend customers maintain additional external backups for:
- Business-critical websites
- eCommerce systems
- Accounting systems
- Customer databases
- Email archives
- Legal or compliance-sensitive data
JUCRA Digital shall not be held liable for loss of data, corruption of backups, failed restorations, or business interruption arising from backup-related incidents.
8. Summary
Backup Frequency
Daily, weekly, and monthly backup rotations may be maintained for eligible hosting accounts.
Retention Period
Backup retention may extend up to 12 months depending on the backup type.
Customer Responsibility
Customers should maintain their own independent backups for critical business data.