This policy explains the warranty and post-launch support terms that apply to website development, software development, and related digital services delivered by JUCRA Digital.
90-Day Website & Software Development Warranty Policy
Provider: JUCRA Digital SL
Last Updated: 15th May 2026
At JUCRA Digital, we stand behind the work we deliver. For all qualifying website design, development, and software projects completed by our team, we provide a 90-day limited warranty period from the official go-live date of the project.
This warranty period is intended to provide a reasonable timeframe to identify and resolve issues directly related to the work delivered by us, helping ensure stability, business continuity, and confidence following launch.
Important: This warranty applies only to the original agreed scope of work delivered by JUCRA Digital. It does not include new features, redesign work, unrelated support, third-party issues, or training in web development.
Table of Contents
1. Warranty Overview
The 90-day warranty begins from the date the website, software platform, or project is formally considered live and operational.
The purpose of this warranty is to:
- Correct genuine bugs or coding issues directly related to our delivered work
- Assist with reasonable operational questions
- Provide limited post-launch guidance
- Help stabilise the solution during the initial live period
This warranty applies only to the original agreed scope of work delivered by JUCRA Digital.
2. What the Warranty Covers
Support Access
Email and live chat support during normal business hours for issues relating directly to the delivered solution.
Telephone or video support may be offered in exceptional situations at our discretion.
Bug Fixes
Correction of coding errors, broken functionality, or implementation mistakes directly resulting from our original work.
These corrections are carried out at no additional cost during the warranty period.
Functionality Guidance
Reasonable assistance in understanding how the delivered website or software functionality operates.
Minor Content Updates
Small text amendments or simple image replacements may be completed during the warranty period within reasonable limits.
3. Security & Restoration
Where a security incident is directly related to our delivered work, we will make reasonable efforts to restore the website or application using the most recent valid backup available.
This may include situations such as:
- Malicious code injection
- FTP compromise
- Database compromise
- Exploitation of vulnerabilities directly introduced by our work
Restoration services are limited to returning the website or application to a previously functional state where possible.
4. What the Warranty Does Not Cover
Important: The warranty is not intended to act as unlimited development time, consultancy, design work, or training.
The warranty does not include:
- Development of new features or functionality
- Major design changes or redesign requests
- Creation of new graphics or branding materials
- Third-party software licensing issues
- Server administration unrelated to the delivered project
- Support for systems not developed by us
- Custom training in coding or web development
- Data loss caused by the customer or third parties
- Fixing issues caused by customer modifications
- Fixing issues introduced by third-party developers
5. Support Methods
Support during the warranty period is primarily provided remotely through:
Email Support
Used for most normal support requests and issue reports.
Live Chat Support
Available during normal business hours where suitable.
Support Tickets
Used for requests that require tracking, investigation, or technical follow-up.
On-site support is not included unless separately agreed in writing.
Response times may vary depending on workload, severity, and business hours.
6. Fair Usage Policy
The warranty support period is intended for reasonable post-launch support and issue resolution.
We reserve the right to limit excessive support requests that fall outside the intended purpose of the warranty.
The warranty is not intended to function as unlimited consultancy, training, or ongoing development time.
7. Third-Party Systems & Updates
The warranty does not cover issues caused by:
- WordPress core updates
- Plugin updates
- Theme updates
- Third-party API changes
- Hosting environment changes outside our control
- Browser updates
- Third-party integrations
Where customers choose to update WordPress, plugins, themes, or server software during the warranty period, compatibility issues may occur and are not covered unless otherwise agreed.
We strongly recommend staging and testing updates before applying them to live production environments.
8. Important Notes
The purpose of the warranty period is to support your use of the delivered solution and correct issues directly related to our work. It is not intended to provide full training in web development, coding, server administration, or third-party software management.
- The warranty applies only to the original agreed project scope.
- Additional work requests may require separate quotations.
- Warranty support does not extend the original project scope.
- All services remain subject to our wider Terms of Service and Acceptable Use Policies.
9. Summary
Warranty Period
90 days from the official go-live date of the qualifying project.
Included Work
Bug fixes and reasonable support directly related to the delivered project scope.
Excluded Work
New features, redesigns, third-party issues, unrelated support, and training.